Compare Ongoing and One-Off HR Support

Learn about your options and find the best long-term fit for your business.

Choosing the Right HR Support for Your Business

Every business has different HR needs. Some prefer ongoing support with a trusted HR partner, while others only need help for specific issues. This guide helps you understand the differences so you can make the right choice.

Ongoing HR Support

Best for businesses anticipating ongoing HR needs

Fixed monthly fee

Unlimited availability or scheduled monthly access
Typically covers disciplinaries, absence management, HR advice, policies, TUPE, redundancy support
Peace of mind, proactive compliance, reduced risk, continuity
Tailored to your business – adjust support level as needed
Most clients choose ongoing HR support

View our Ongoing Support

One-Off HR Support

Best for businesses with a single HR issue or short-term need

Per-project pricing

Limited to agreed project scope
Use for individual investigations, policies, disciplinary/grievance cases, TUPE, redundancy support
Only pay for what you need, short-term support
One-off project only; follow-up requires new engagement
Use if your needs are genuinely one-off

View our One-off Support

Tip: Most businesses start with ongoing HR support – one-off support is best for clearly defined, isolated issues.

Growing SME
You’re hiring regularly, managing absences, and want HR peace of mind.

Ongoing support ensures you have a trusted HR partner available every month to proactively manage compliance, performance, and employee relations.

Talk to us about ongoing support

Single HR Issue
You need help with a disciplinary hearing, TUPE consultation, or updating policies.

One-off support is ideal if you don’t require ongoing advice.

Discuss a one-off project

HR Caddy offering support to client in meeting room

Can I switch from one-off support to ongoing later?

Absolutely – many clients start with a single project and then move to ongoing support once they see the benefits of having a dedicated HR partner.

What if my HR needs fluctuate month-to-month?

Ongoing support is flexible – we tailor the level of support to your needs each month, so you never pay for unnecessary services.

How quickly can I get support for urgent issues?

Both options provide rapid help. Ongoing clients benefit from faster access, continuity, and a deeper understanding of their business.

Is ongoing support worth it for a small team?

Yes. Even small teams benefit from regular guidance, compliance oversight, and a trusted partner for day-to-day HR queries – avoiding costly mistakes.

Will one-off support cost less than ongoing?

For a single issue, yes. But if you anticipate multiple HR matters, ongoing support is often more cost-effective and less stressful over time.

We previously worked with a national HR provider that used call centres for their services, all very impersonal!

We heard about HR Caddy from a friend, we found them very approachable, practical and professional.

DANIEL KINSELLA, DIRECTOR
GLADSTONE CARPETS AND FLOORING

HR Caddy have supported my business for several years now and I can’t recommend them highly enough. In fact, I have recommended them to a number of my clients and they sing their praises too.

They have written all of my company policies and contracts which provides me with great peace of mind.

CLAIRE GADD

We have used HR Caddy for support for the past few years. They continue to provide excellent service helping us out when we have issue we want to sound off other.

All of the staff are friendly, professional and give excellent advice and practical steps. Highly recommend to businesses of all sizes.

JACK WEBB

We have used HR Caddy for 12 months and they have helped us enormously to ensure compliance and are a fantastic partner for our business.

Highly recommend them.

STEVEN BRAZIER

We have worked with HR Caddy for a number of years now and cannot fault the quality of advice, service or support. The approach is always to protect the business and the business owners whilst providing a fully supportive function to all staff at all levels.

They took care of all policy and procedure updates for us and removed the admin burden whilst supporting us to pilot innovative developments like the 4 day week. The best compliment I could pay is that they are very much an internal function to all of us.

FIONA TRENCHARD-DAVIES

As a company we have been using the services of HR Caddy for around 5 years and have always had an excellent professional service. No matter who we deal with we always get clear, concise & accurate advice.

The contracts, handbooks & policies are all of the highest quality and they have helped with disciplinary matters as well. Very highly recommend.

SAM GALE

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I would not hesitate in recommending HR Caddy to my friends and other business owners as the service I receive has been fantastic.

Louise from HR Caddy has been very professional and always replies to my calls and emails in a very short time and nothing is too much trouble for her..

MICHAEL GILDERS, DIRECTOR
CARTERS ESTATE AGENTS

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